50% DEPOSIT REQUIRED

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Your appointment is not booked or secured until a 50% deposit has been paid.

Until the deposit is received, the date and time remain available to other clients.

Once your deposit is paid, your appointment time is reserved exclusively for you.

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Deposits are non-refundable.

This is because accepting your booking means I reserve that specific time for you and may decline other enquiries for the same date/time.

The deposit compensates for reserving that availability and planning my schedule around your booking.

 

RESCHEDULING

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I understand that sometimes plans change.

A deposit may be transferred once to another available date when the request is made more than 7 days before the original appointment.

The new date must be within a reasonable period and is subject to availability.

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Within 7 days:

The deposit becomes non-refundable and non-transferable.

At this stage, I have already reserved the appointment time and may have declined other clients for that period.

If you cancel or request a date change within 7 days, a new booking will require a new 50% deposit.

Any rights you may have under applicable Australian Consumer Law are not excluded by these terms.

 

CANCELLATIONS

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If you cancel your booking, your 50% deposit remains non refundable.

If you cancel within 7 days, the deposit cannot be transferred to another date.

A new booking requires a new deposit.

 

EARLY MORNING / LATE NIGHT BOOKINGS

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Bookings commencing between 6pm - 7am incur an additional early morning / late night fee.

This is based on the start time of your appointment.

For example:

7:00am = early morning booking fee applies.

 

TIMING + LATENESS

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Your appointment time is the time I need to begin your service.

Please arrive ready to start.

If you arrive late, I will do my best to complete your service within the remaining time, but I cannot guarantee the full service can be completed if your lateness affects the schedule.

I cannot routinely extend appointments into another client’s booking.

If you have a strict “must be finished by” time, please tell me when enquiring, not on the day.

I recommend allowing a buffer after your appointment, particularly for weddings and important events.

 

GROUP BOOKINGS

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When booking multiple people, please provide:

Number of people,
Name/service for each person,
Required completion time,
Location.

Additional people cannot automatically be added on the day.

If additional services are requested, they are subject to availability and additional charges.

 

CHANGES TO SERVICES

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Please communicate any changes to:

• Makeup style

• Hair style

• Number of people

• Services

• Location

• Start time

• Required completion time

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A last-minute change may not be possible if there is insufficient time.

If a requested change requires a different service, additional time or a different package, the price may be adjusted accordingly.

 

TRAVEL

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Travel is charged at:

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$1.50 per kilometre from Sydenham VIC 3037

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Clients are additionally responsible for:

Tolls
Parking fees
Any other necessary access/parking costs

Clients must ensure suitable parking is available when I arrive.

If parking needs to be paid for, that cost is the client’s responsibility.

 

MOBILE SET UP

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For mobile bookings I bring my own professional setup, including:

Makeup table,
Chair,
Lighting,
Makeup kit,
Hair equipment

I require:

Adequate working space
A clean and suitable area
A safe power point
Enough room to comfortably work around the client

Please ensure the working area is clear and accessible before I arrive.

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HYGIENE + CLIENT PREPARATION

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For makeup:

Please arrive with clean skin and no makeup where possible.

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For hair:

Please arrive with clean, dry hair unless otherwise discussed.

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Please advise me before your appointment about any known:

• Allergies

• Product sensitivities

• Skin reactions

• Eye conditions

• Open wounds

• Contagious conditions

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I may need to modify or decline a service if I believe continuing would pose a hygiene or safety concern.

 

WEDDING BOOKINGS

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For weddings, I require:

Wedding date,
Getting ready location,
Number of people,
Services for each person,
Ceremony time,
Required completion time, Photographer arrival time where relevant

The wedding morning must allow enough time for every service.

I strongly recommend allowing a buffer before leaving for the ceremony.

I am not responsible for delays caused by:

Late clients,
Late bridal party members,
Other vendors,
Transport delays,
Unavailable access, Changes to the agreed timeline.

 

PHOTOS + CONTENT

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I may photograph or film completed work for my portfolio and social media.

If you do not wish for your images to be used, please advise me before the appointment.

For creative collaborations, image usage, tagging and content expectations should be discussed before the shoot.

 

TFP / CREATIVE COLLABORATIONS

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I love creative work, fashion, editorial and TFP projects.

However, because I am contributing my time, products, equipment and creative expertise without a standard service fee, I require creative projects to be properly organised before I commit.

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I require:

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• Initial creative vision / vision board

• Date

• Location

• Call time

• Finish time

• Models

• Number of looks

• Hair requirements

• Makeup requirements

• Photographer/videographer

• Styling

• Shoot schedule

• Production responsibilities

• Expected content / deliverables

 

MY CREATIVE PROCESS

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For creative projects, I love receiving the initial vision board from the creative director / person directing the shoot.

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From that, I can develop the beauty direction by creating:

Hair + makeup moodboards, Model specific beauty references, Face charts / look plans where appropriate, Product/beauty planning

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I consider each model’s:

Features,
Face shape,
Colouring,
Hair, Overall appearance

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while keeping the beauty direction aligned with the original concept.

My proposed beauty direction will be run past the creative director/person directing the project for approval before the shoot.

This allows me to properly prepare my kit, products, references and timing.

 

CREATIVE PROJECT ORGANISATION

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TFP does not mean that the project can be organised on the day.

If I am doing multiple models, I require realistic time allocations for each person.

The schedule should clearly establish:

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• Who is getting ready

• What each person is having done

• When they are shooting

• Where they are shooting

• When the next model is getting ready

• When the shoot finishes

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I am happy to contribute creatively, scout locations where mutually agreed, develop beauty concepts and help problem solve.

However, I am not automatically responsible for producing, scheduling, coordinating or organising the entire shoot unless this has specifically been agreed beforehand.

 

CREATIVE PROJECT CHANGES

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If the project changes substantially after I have agreed to participate - including additional models, additional looks, significant hair requirements, longer hours, new locations or major creative changes - these must be discussed with me before the shoot.

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I reserve the right to reconsider my involvement if the project becomes materially different from what was originally agreed.

 

MY TIME + PROFESSIONAL BOUNDARIES

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I love working collaboratively and I’m always happy to be flexible where I can.

However, my time, skills, products, equipment and preparation have value.

For paid bookings, the agreed service and timing apply.

For unpaid collaborations, I expect the project to provide a genuine creative/portfolio benefit and to be organised professionally.

Flexibility does not mean unlimited availability.

 

FINAL BOOKING POLICY

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By paying your deposit, you acknowledge that you have read and agreed to these terms.

I reserve the right to decline bookings, services or creative projects that fall outside my offered services, availability, skill set or professional boundaries.

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My goal is simple:

Clear expectations → organised bookings → beautiful results → a good experience for everyone!